Managed & Support Services

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Inventus

Managed & Support Services

The Inventus Managed & Support Services offering provides organizations with end-to-end operational support across major enterprise platforms. We ensure that systems remain stable, secure, continuously optimized, and aligned with evolving business needs. Our teams support SAP, Oracle Fusion, NetSuite, Oracle Cerner, Workday, UiPath, cloud platforms, and custom enterprise applications.

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Platform Expertise

Managed & Support Services

1. 24/7 Managed Services

We deliver round-the-clock monitoring, issue resolution, and operational oversight to ensure critical systems remain available and performant. Our support teams manage incidents, coordinate escalations, track service levels, and provide real-time response to ensure uninterrupted business operations.

2. Application Support & Enhancements

Inventus supports day-to-day application operations, including functional support, bug fixes, configuration updates, enhancement requests, module extensions, and workflow adjustments. We help organizations adapt their systems as processes evolve, regulations change, or new business requirements arise.

3. Performance Optimization

We conduct regular performance assessments to identify bottlenecks, optimize system speed, improve response time, and ensure efficient resource usage. This includes application tuning, database optimization, workload balancing, and adjusting configurations for better system performance.

4. Cloud & Infrastructure Support

Inventus provides comprehensive support for cloud and on-premise infrastructure environments. This includes monitoring, patching, security updates, backup management, capacity planning, network troubleshooting, environment provisioning, and resource optimization across AWS, Azure, GCP, and private cloud platforms.

5. Business Continuity & Disaster Recovery

We help organizations maintain resilience through robust continuity and disaster recovery practices. This includes DR setup, backup strategy design, failover testing, recovery procedures, and readiness assessments. Our services ensure that critical operations can continue even in the event of outages or disruptions.

6. Release & Upgrade Management

We support organizations in managing system updates, version upgrades, and quarterly cloud releases. This includes impact analysis, testing, deployment, regression validation, and communication planning to ensure smooth transitions with minimal disruption.

7. Security & Compliance Monitoring

Inventus monitors security baselines, user access, configuration changes, audit logs, and compliance requirements. We help maintain alignment with ISO standards, regional regulations, and security best practices across all supported systems.

8. Integration & Interface Support

We maintain and troubleshoot integrations between ERP, HR, EMR, CRM, and other enterprise systems. This includes API monitoring, data synchronization checks, middleware support, and interface error resolution to ensure seamless data flow across the organization.

9. Robotic Process Automation Support (UiPath)

We monitor and support RPA bots running on UiPath or other automation platforms. This includes bot health checks, workflow updates, failure recovery, scheduling, performance tuning, and continuous enhancement of automation processes.

10. Custom Application & Extension Support

Inventus supports custom-built applications, ERP extensions, and industry-specific enhancements. We provide bug fixes, new features, UI/UX updates, integration enhancements, and technical improvements to keep custom solutions up-to-date and reliable.

11. Continuous Improvement

We work closely with stakeholders to enhance systems over time through regular reviews, improvement recommendations, configuration refinements, process automation opportunities, and technology adoption planning. This ensures systems grow with the organization and stay aligned with business objectives.

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Sanad Shaheen

Managing Director

Mrs. Windler

Business Analytics

MacGyver

Business Development Officer

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